Converas

Transform Your Call Center Operations with Converas

Expert Consulting to Optimize Call Center Performance, Efficiency, and Customer Satisfaction

Get Started – Free Expert Advice

Full Name

Email Address

Company Name

Phone Number

Inquiry Type

Message

No spam. No pressure. Just expert answers.

Maximize Efficiency

Streamline operations and optimize resource allocation

Enhance Customer Experience

Implement strategies to improve satisfaction and loyalty

Reduce Costs

Identify opportunities to minimize expenses without sacrificing quality

Who We Are

Converas is a premier consulting firm specializing in transforming call center

operations for businesses of all sizes. With decades of collective experience, our team of experts delivers customized solutions that enhance efficiency, improve customer satisfaction, and drive business growth.

Why Choose Us

Industry Expertise: Our consultants bring decades of experience from both enterprise and small business environments.
Customized Solutions: We tailor our approach to your specific challenges, delivering solutions that address your unique needs.
Proven Results: Our methodologies have consistently delivered significant improvements in efficiency, customer satisfaction, and cost reduction.
End-to-End Support: From initial assessment to implementation and ongoing optimization, we provide comprehensive support throughout your journey.

Our Services

Our Call Center Consulting Services

Comprehensive solutions designed to transform your call center operations, enhance customer experiences, and drive business growth.

Call Center Strategy Development

Development of a roadmap for building or improving a call center's strategy, including process mapping, KPIs, staffing plans, and resource optimization.

Learn More

Operations Optimization

Streamlining operations to enhance performance, reduce costs, and drive efficiencies with technology integrations, workflow analysis, and performance audits.

Learn More

Customer Experience (CX) Strategy

Strategies to improve customer satisfaction, loyalty, and retention through CX metrics, customer journey mapping, feedback loops, and omnichannel improvements.

Learn More

Call Center Technology Integration

Helping clients integrate the right technology to support operational goals with CRM integrations, cloud-based solutions, and AI-driven tools.

Learn More

Training & Development

Training programs for call center agents and leadership to ensure optimal performance, including skill development, leadership training, and best practices.

Learn More

Compliance & Risk Management

Ensuring all aspects of the call center meet industry standards and regulations through compliance audits, security measures, and risk management strategies.

Learn More

Industries We Serve

Our consulting expertise spans across various industries,

each with unique call center challenges and opportunities. We provide specialized solutions tailored to your industry’s specific requirements.

Telecommunications

Tailored solutions for telecom companies dealing with high call volumes and complex technical support.

Learn More

E-commerce

Strategies to manage seasonal demand fluctuations and enhance customer purchase experiences.

Learn More

Healthcare

HIPAA-compliant call center solutions that prioritize patient privacy and care coordination.

Learn More

Financial Services

Secure and compliant solutions for handling sensitive financial information and transactions.

Learn More

Travel & Hospitality

Customer experience optimization to manage reservations, changes, and travel-related inquiries.

Learn More

Retail

Omnichannel support strategies to enhance the shopping experience and drive customer loyalty.

Learn More

Our Success Stories

Real results from real clients

Regional Bank Call Center Transformation

The Challenge
A regional bank was struggling with high call abandonment rates (25%), long wait times (avg. 8 minutes), and low customer satisfaction scores (65%).

Our Solution
Implemented workforce management optimization, enhanced IVR routing, and developed targeted agent training programs.

The Results
Reduced abandonment rates to 5%, decreased wait times to under 2 minutes, and increased customer satisfaction to 92% within 6 months.

E-commerce Customer Service Enhancement

The Challenge
A growing e-commerce company faced seasonal spikes in call volume that led to poor customer experiences and negative reviews.

Our Solution
Designed a flexible staffing model, implemented cloud-based call center technology, and developed a comprehensive knowledge base.

The Results
Managed 300% increase in seasonal call volume while maintaining service levels, improving first-call resolution by 45%, and reducing training time for seasonal staff by 50%.

Frequently Asked Questions

Answers to common questions about our services

How does Converas work with clients?

We start with a thorough assessment of your current call center operations, identify key areas for improvement, develop a customized strategy, and work alongside your team to implement solutions. Our approach is collaborative and focused on achieving measurable results.

How long do consulting projects typically last?

Do you offer ongoing support after consulting services?

What types of call centers do you specialize in?

What are the pricing structures for your services?

How quickly can we expect to see results?

Don’t Hesitate To Contact Us If You Have Any Question

What Our Clients Are Saying

Hear from the businesses we’ve helped transform

Converas transformed our call center operations, resulting in a 30% increase in customer satisfaction scores within just three months. Their expertise and tailored approach were exactly what we needed.

Sarah Johnson

Customer Service Director, TeleTech Solutions

Working with Converas helped us identify critical inefficiencies in our call routing system. After implementing their recommendations, we reduced average wait times by 45% and saw a significant improvement in first-call resolution rates.

Michael Chen

Operations Manager, Global Financial Services

The team at Converas provided exceptional guidance during our technology transition. Their hands-on approach to agent training and process development ensured a smooth implementation with minimal disruption to our operations.

Jessica Rodriguez

VP of Customer Experience, E-Commerce Innovations

Get In Touch with Converas

Ready to transform your call center operations? Fill out the form below to request a free consultation or inquire about our services.

Why Contact Us

Get expert advice on your specific call center challenges
Discuss how our services can be customized to your needs
Learn about our approach and methodology
Request a comprehensive proposal or quote
Schedule an on-site assessment of your operations

Email

Phone

Get In Touch with Converas

Full Name

Email Address

Company Name

Phone Number

Inquiry Type

Message

Get in touch

Converas

Transform Your Call Center Operations with Converas

Get Started – Free Expert Advice

No spam. No pressure. Just expert answers.

Maximize Efficiency

Enhance Customer Experience

Reduce Costs

Who We Are

Converas is a premier consulting firm specializing in transforming call center

Why Choose Us

Our Services

Our Call Center Consulting Services

Call Center Strategy Development

Operations Optimization

Customer Experience (CX) Strategy

Call Center Technology Integration

Training & Development

Compliance & Risk Management

Industries We Serve

Our consulting expertise spans across various industries,

Telecommunications

E-commerce

Healthcare

Financial Services

Travel & Hospitality

Retail

Our Success Stories

Regional Bank Call Center Transformation

E-commerce Customer Service Enhancement

FAQ

Frequently Asked Questions

Don’t Hesitate To Contact Us If You Have Any Question

What Our Clients Are Saying

Get In Touch with Converas

Ready to transform your call center operations? Fill out the form below to request a free consultation or inquire about our services.

Why Contact Us

Email

Phone

Get In Touch with Converas

Join Our Newsletter

Quick Links

Useful Links

Work Hours